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Get in touch

Questions about condition 8558, the calculator, or something on the site? Send us a message. We usually reply within one to two business days.

This helps us route your question to the right place.

We usually reply within one to two business days.

Common reasons people contact us

Many enquiries relate to the calculator’s date inputs, for example whether the day of arrival counts as a full day, or how partial days affect a rolling-window condition like “12 months in any 18 months”. You will find quick answers on the FAQ page.

Others write to suggest features such as support for additional visa subclasses, printable stay summaries or calendar export. We use this feedback to prioritise improvements. If you have an idea that would make the 8558 calculator more useful, please share it.

Before you write

If you are reporting a bug, tell us which browser and device you are using and the steps that led to the issue. If your query is about a specific visa condition, check the condition 8558 guide first. Please also read our disclaimer, terms and privacy policy. For official guidance, contact the Department of Home Affairs.